Tahoe Forest Health System Implements New Mercy Epic Computer System

Tahoe Forest Health System is implementing a new Electronic Medical Record (EMR) system called Epic, which is scheduled to go live on November 1, 2017. The new Epic system is one of the most widely used electronic tools in health care, and will be available in both our inpatient and outpatient settings. 

Tahoe Forest Health System would like our patients to know:

• We appreciate your patience, as there may be minor delays when you register for services as we adapt to the new system beginning November 1, 2017.
• If you currently use OCHIN MyChart, you’ll be given a new activation code to sign in to the new version of MyChart at your first appointment with us that occurs after 11/1/17.
• Beginning November 1, hospital and MultiSpecialty Clinic charges will appear on the same statement, and most services that occur on the same date will also appear on your statement. The exception is charges for emergency room physicians, radiologists and anesthesiologists, which will remain separate. 
• You’ll continue to receive statements from our current system for services rendered before 11/1/17. Please note that statements will look a bit different and you’ll be given a new account number, which you’ll need if making payments to your account online.
• Our HELP Financial Payment Plan will continue as always with no changes.
• Please note your identification and insurance cards will now be required at the time of each visit in order to avoid cash payment at the time service. 
• If you have questions about your new bill, financial assistance, or any of these changes please call us at (530) 582-3598.

We’re making even more patient experience improvements in 2018 with the launch of a new centralized scheduling program. This service will save you time with scheduling, registration, billing and insurance claims.